Customer retention doesn't revolve solely around customer satisfaction. In order to see the full picture you need to take these four additional factors into account.
via OpenView Labs ↬ Drivers of Customer Retention: Is it Just Satisfaction?
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Channel Details:
- Title: OpenView Blog » customer satisfaction
- Channel Number: 8916392
- Language: English
- Registered On: March 5, 2013, 11:05 am
- Number of Articles: 21
- Latest Snapshot: September 21, 2014, 10:09 pm
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- Description: A blog focused on agile development, business development strategies, content marketing,...
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